Return and refund policy

At Dayon™, we want you to shop with confidence. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds.

1. Return Eligibility

You have 30 days from the date of delivery to request a return.

To qualify:

  • Items must be in their original, unused, and unworn condition

  • Packaging and original tags must be fully intact

  • A valid receipt or proof of purchase is required

2. How to Start a Return

To initiate a return request, reach out to our team at service@aletheay.com.

Once approved, we will provide a prepaid return shipping label along with complete instructions on where to send your package.

Note: Unauthorized returns sent back without prior approval will not be accepted.

3. Damages & Issues

Please inspect your package immediately upon arrival. If an item arrives defective, damaged, or incorrect, contact us right away so we can investigate and resolve the issue.

4. Exceptions / Non-Returnable Items

Certain categories cannot be returned, including:

  • Perishable items (food, flowers, plants)

  • Custom or personalized orders

  • Personal care, beauty, or hygiene products

  • Hazardous goods, flammable liquids, or compressed gases

  • Original shipping fees from checkout

  • Final sale items and gift cards

Feel free to contact us beforehand if you have questions about specific items.

5. Exchanges

For the quickest turnaround time, return your original item following our standard process, and place a separate new order for the replacement item once the return is confirmed.

6. European Union – 14-Day Cooling-Off Period

Orders shipped to the European Union are granted a 14-day window to cancel or return purchases for any reason without needing justification.

  • The item must remain unworn, unused, with tags attached, and in original packaging.

  • Proof of purchase must be provided.

7. Refunds

Upon receiving and inspecting your returned package, we will update you regarding your refund approval status.

  • Approved refunds automatically credit back to your original payment method.

  • Please allow up to 10 business days for processing on our end, plus extra time for your financial institution to post the funds.

Should 15 business days pass since approval without seeing your funds, please contact us at service@aletheay.com.

8. Return Address

A valid return label issued by Dayon™ is mandatory before dispatching any items.